For a long time I have dreamt of a dental clinic, where I would put all the things I like together and of course, with the passing of the time I would add some other elements. How would that clinic be?
First of all, I would love for the staff to be cordial and gentle; women in my clinic to be beautiful and fashionable; men are generous and handsome. I hope all the employees have a good working background and learning experiences. Their uniforms should be very fit and clean.
Second of all, the clinic environment is very important to be, it should be too extravagant but simple and relaxing, with a very spacious waiting room, where patients and companions can watch TV. The waiting room should be something like a Starbucks room, where there's always warm coffee. For those who drink juice or tea instead, there will always be some available too. The whole idea is to to make people waiting feel comfortable and taken cared of...
The clinic location is a very important matter. I do not want it to be next to the road, but I would prefer a hidden elegant place. However I would make sure that the place is easily accessible and with parking available.
Besides all that, the clinic should be complete and professional facility, because in dentistry the differences between different kinds of facilities and materials are very wide. For instance, when the patients lie on the dental chair, their neck should have a full support, so even if the treatment takes a long time, they won't feel uncomfortable. Also on the X-ray area, there must be very good protection of the radiations.
Strict disinfectation will be without any doubts one of the clinics strongest points.
After the treatment completion, the doctor will give a summary of the mouth situation to the patient, and set up an individual file for each patient, with all the treatment information and endoscopic image set, together also with all the personal health information and consent forms. At the end of the visit, the doctors will politely accompany their patients to the door or elevator.
Other clinic requirements:
1. Appointments:
Timely appointments do not require too much waiting. When because of work reasons patients can't arrive to the clinic on time, or require some emergency service, the dentists would also try to satisfy the patients wishes because they are their private doctors.
2. Language:
I would expect all the employees to speak standard Chinese language and fluent English language or another foreign language.
3. Restrooms:
For the women's restroom, there should always be some available magazines to read, like American Fashion magazines. Washrooms should have enough light, aroma of perfume and some light relaxing music. Clean, disinfected, and warm towel towels, are essential goods. On the corner should be a basket of female supplies, like hand creams, body lotions as well as a very clean cosmetic mirror.
Male and female toilets must be separate. In the men's toilets, the walls may be framed with humor and some sexy pictures. There should be men magazines like "Men Fashion" or something like "Interesting Small Jokes Compilations". There must definitely be an ashtray, and some extra cigars or cigarettes and some interesting lighters. A large wall mirror is also very important.
Disabled patients toilets will be independent, with handrails to help them. Someone can help at any time, if called by a light switch inside the toilet.
4. Consultations:
When patients lie on the dental chair, they can better watch some television or listen to MP3 music, if they are afraid of the apparatus noises. When patients are afraid of the treatments it can be more relaxing to listen to their favorite music. Like many patients, especially women are afraid of the pain, there must be a doctor or nurse always available to hold their hand while doing the treatments.
Men are usually more afraid than women, they just don't admit it for not losing face. The very brave battlefield winner, would get full of cold sweat just when seeing the doctors holding the needles. Therefore an important job of the doctor is to protect their faces, encourage them to do the treatment and walk them through the whole process, explain them details like they do with children. A better understanding of the procedures should help them relax better feel less afraid.
Children are like a white piece of paper, their first visit to the dentist, will form their entire impression of a dentist. So first, the dentist should become their friend, to play a bit with them is quite important. There should be some of their favorite toys like Teddy Bears, Kitty Cat, Snow White as well as some spacecrafts and some other comics. Doctors should talk to them about their favorite comics, promise them some chocolates or lollipops if they are obedients. Nurses should also play with them, hug them and make them feel loved. At the end of the consultation, doctors could take pics with them to hand on the wall.
The next time, he'll definitely remember the consultation time better than his mom. When treating children, doctors should try to make the treatment time as short as possible. They should also start from the simple to the most complicated procedures.
You can read the original blog post in our Chinese Language Blog. And you will be able to read the second part of this blog shortly.
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